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CUTRAC Synergent's new web-based database management program, CUTRAC (Credit Union Ticketing, Resolution, and Change), has increased the efficiencies of Technology Services' incident and change ticketing processes!
- Prioritize incidents
- Use Web Conversation to work with Synergent on issues
- Issues are tracked and monitored in the same location
- Both credit unions and Synergent can review and track all open incidents
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CUTRAC Simplifies Daily Operations
"The ease of being able to generate an incident report and attach examples in a secure environment is great; I can plan to have everything logged for Support to act upon with better details," she said.
Theresa Voisine
AVP of Systems/Compliance
Maine Savings FCU
Hampden, ME
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