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ATM Capture Saves Time, Enhances Service

Friday, January 4, 2008

Synergent's ATM Capture is a new generation of ATMs that can accept both checks and cash items individually, without a deposit envelope.  Similar to the Electronic Check Collection program, these ATMs scan individual items, capturing MICR line and amount information while imaging both the front and back of checks.

Check Processing & Support Manager Dawn Paquet said the device frees credit unions from needing a courier to travel to remote ATMs on a daily basis to pick up the deposits, a change in routine that has many notable benefits.  "ATM capture serves as a convenience item as well as a financial savings opportunity for the credit unions," she said.

The scanned files are automatically created for transmission to Synergent for processing, promoting efficiency as well as peace of mind.  "For remote ATMs, retrieval of items can be done less often.  Because the items are being transmitted daily, the credit union may have a courier go to the ATM once a week as opposed to daily.  For ATMs located within the branch, this could also be a benefit in that staff time is freed up for other functions," Paquet said.

Susan Torbitt, Marketing Communications Manager for Northeast Credit Union (NECU) in Portsmouth, NH, said that this has been very true for her credit union. 

"Using ATM Capture has streamlined the settlement of checks from Northeast Credit Unions ATMs,? she said. ?We have been able to reduce expenses by not having to use armored cars to pick up checks each business day."


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