Fraud Protection Tools: Fiserv Risk Office, eNFACT Real-Time, and CaseTracker
The Fiserv Risk Office is a debit card investigative and consultative service you can leverage to manage the impact of fraud. With the Risk Office, your staff receive expert direction and optimal risk management services to protect, detect and respond to an institution's credit and debit fraud risk exposure.
- Investigative services
- Consultative services
- Monitoring & report services
- Rule management services
- Hot carding support services
- Annual risk assessment (Subscriptions only)
- Industry fraud trend education
An On-Demand option, designed to provide a more limited risk service focused on providing you with emergency investigation and response support, is also available!
eNFACT Real-Time is a value added component of a comprehensive eNFACT solution. Real-Time allows your credit union to determine the high risk transactions whose neural score should be used as part of the authorization decision. Real-Time works in conjunction with case management and near-time offerings, allowing you to specify action based on the transaction score and the likelihood a transaction is fraudulent.
When cases are created based on a Real-Time denial, the same Call Center strategy will be used that already applies for your institution's eNFACT program.
- Determine which transactions were denied in Real-Time
- Determine if the denial was based on authorization rules or an eNFACT score
- Select own filter criteria
- Customize timeframes
CaseTracker provides eNFACT clients with a real-time interactive, web-based application to monitor, status and interact with their eNFACT case activity. With CaseTracker, you will be able to immediately serve any cardholder regarding eNFACT cases that have been created or are being worked by Fiserv EFT. CaseTracker puts information at your fingertips!
- Search and download by different criteria
- Download and review available transactions associated with a specific case
- Status cards and manage cardholder records optimizing back office operations
- Directly enter actions, or review actions taken by eNFACT Notifications or a Neural Call Center Analyst
- Request that a Call Center Analyst send a cardholder letter (available if your action strategy supports cardholder letters)
- Review case and cardholder demographic details
- Dynamically select data to generate a custom report or print records.
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