Did you miss that great webinar last week?  Are you looking for information on a specific topic?  Then you’ve come to the right place!  Browse through the full listing of archived webinars, select one of the categories from the left-hand field above, or use the Keyword Search field to find sessions for a specific topic.  Then click the title that interests you.   Prices are noted in the description of each session (no charge if you have an Education Subscription!).  Questions?  Email LearningCenter@synergentcorp.com.   

Please note that the ability to view recordings on mobile devices is not currently supported by our webinar vendor.  Microsoft Edge is currently not supported for WebEx recordings.  Please use Google Chrome, Internet Explorer, or Firefox browsers.

If you are interested in purchasing a subscription, please contact LearningCenter@synergentcorp.com.

  • Episys 2016.01 Release Highlights

    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  48m
    COST:  Free!  No Subscription Needed!
    CONTACT:  LearningCenter@synergentcorp.com

    Join us for this FREE webinar that walks you through the enhancements contained in the 2016.01 release. Discover which enhancements will be most advantageous to you.  In addition to demonstrating the enhancements included in the release, we’ll also explain all the changes in existing functionality, provide step-by-step instructions to “turn on” those enhancements under your control, and list the information you’ll need to provide us with so that we can implement those enhancements under Synergent control.  You won’t want to miss this one!

  • Episys 2017.00 Release Highlights

    LEVEL:  n/a
    CATEGORY:  Technology
    DURATION: 51m
    COST:  Free!  No Subscription Needed!
    CONTACT:  LearningCenter@synergentcorp.com

    Join us for this FREE webinar that walks you through the enhancements contained in the 2017.00 release.  Discover which enhancements will be most advantageous to you.  In addition to demonstrating the enhancements included in the release, we’ll also explain all the changes in existing functionality, provide step-by-step instructions to “turn on” those enhancements under your control, and list the information you’ll need to provide us with so that we can implement those enhancements under Synergent control.  You won’t want to miss this one!

  • Episys 2017.01 Release Highlights

    LEVEL:  N/A
    CATEGORY:  Technology
    DURATION:  57m
    COST:  Free!  No Subscription Needed!
    CONTACT:  LearningCenter@synergentcorp.com

    Join us for this FREE webinar that walks you through the enhancements contained in the 2017.01 release.  Discover which enhancements will be most advantageous to you.  In addition to demonstrating the enhancements included in the release, we’ll also explain all the changes in existing functionality, provide step-by-step instructions to “turn on” those enhancements under your control, and list the information you’ll need to provide us with so that we can implement those enhancements under Synergent control.  You won’t want to miss this one!

  • Episys Core Reports

    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION: 1h 28m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    Confused by the sheer magnitude of all the Episys core reports?  How do you keep track of all the various reports and know which ones are generated automatically and which you can run manually on demand?  Join us for a crash course on the core reports provided by Episys.  Whether you’re new to the system or an experienced user, this webinar provides you with what you need to know about the available reports, when they are created, how to use them, and how they are generated.  In this webinar, you will learn:

    • Which reports are available in Print Control and how long they are available
    • Which reports can be run manually
    • How to search within a report, print it, and export it to Microsoft Excel®
    • How “Work a Report”  functions in Teller Transactions
  • Episys Parameters: From the Beginning

    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  1h 22m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    Venturing into Episys Parameter Manager can be daunting, especially if you’re new to the system or haven’t worked on parameters in a while.  In this webinar, we’ll start from the beginning and provide an overview of the parameters for receipt printing, check and money order fee transactions, and miscellaneous parameters.  You’ll even learn how to add user-defined fields in Account, Share, Loan, Inventory, and Application records.  Register today … you won’t want to miss even a second of this fact-filled webinar!

  • Episys User Security

    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  1h 10m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    Are you aware of all the features and benefits Episys user security has to offer? If you’re not using Security Group privileges and want to start, this is the course for you!  In this introductory session, you will learn all about how to:

    • Set up restrictions for user accounts
    • Restrict users from editing certain fields
    • Restrict users from accessing reports
    • Create Security Groups and assign groups to users
  • Escrow

    CORE CURRICULUM
    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  54m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This is a Core Curriculum recording and is based on the Escrow training manual, which is located in the “Manuals” folder in the CUTRAC Knowledge Base.  For the best learning experience, we recommend that you print the manual and follow along with the recording.

    In this webinar you will learn about:

    • Creating an escrow share
    • Updating loan records with escrow information
    • Creating, revising, and deleting AP Vendor records
    • Performing Vendor record inquiries
    • Creating the escrow analysis
    • Creating loan escrow
    • Viewing the escrow summary
    • Processing escrow disbursements
    • Viewing escrow reports
    • Reviewing escrow analysis reporting
  • Exploring the Loan Record

    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  1h 38m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    With over 550 fields, the Episys Loan record can feel overwhelming at times.  Join us for this in-depth webinar as we cover the use and purpose of some of the more complex fields, including fields related to FASB 91, the Payment Application Method, and Payment Buckets.  We will also review a few loan sub-records and wrap up with a look at the interest index rate parameters.  After attending this session, you’ll be able to:

    • Understand the use of the more complex Loan record fields
    • Add additional sub-records when needed
    • Use the Loan User Field Names parameter to add custom fields to the Loan record
    • Update and maintain interest index rate changes
  • Files Refresh: MVFE & PBF Files

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  2m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    In this session we go through the Files Refresh application of Client Workstation. This application holds your MVFEs and PBFs (card maintenance and balance files).

  • Financial Reporting Tools

    LEVEL:  Advanced
    CATEGORY:  Technology
    DURATION:  1h 26m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    Are you utilizing all the financial reporting functionality Episys can deliver?  Having access to financial data is key to measuring the performance and overall health of your credit union.  In this advanced session, you will learn about:

    • Generating and exporting financial reports such as the Chart of Accounts, Balance Sheet, Income Statement, Budget Report, and Trial Balance
    • Loading budget figures to specific GL records to increase efficiency
    • Utilizing EOM data for shares, loans, and cards via PointAccess to assist in your financial reporting
    • Taking advantage of the eSnapshot feature to show a “snapshot” of your credit union’s position in several key areas
  • Fraud Tools: Best Practices

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  1h 23m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    You have the tools … but are you getting the most out of them? In this live recorded session, we will cover all of the major debit card fraud tools, products, and reports.

    • How often do you really have to check on Enfact cases?
    • What exactly happens when you exempt a member from Enfact?
    • How do you track down the culprit of those Visa CAMS alerts?

    We will cover all this and more! A basic understanding of the Fiserv Fraud Tools is strongly recommended to attend this webinar

  • Fraud Tools: CardTracker Compromised Cards

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  10m
    COST:  $79 (no chargewith Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This session covers the Compromised Cards application in Client Workstation. This application is used to view your Compromise Alerts from Visa/MasterCard.

  • Fraud Tools: CaseTracker

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  7m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This session covers the CaseTracker application of Client Workstation. This application is used to manage your Enfact cases.

  • Fraud Tools: CM45 – Case Status Report

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  7m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This session covers the CM45 report and how to work your Enfact cases. All credit unions receive this report, though the CaseTracker application can be easier to use if you have access.

  • Fraud Tools: Enfact and Real Time

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  10m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This session covers what Enfact Real Time is and understanding how your cardbase is set up to use it. You will learn how to find out the following: At what score your cases create, transactions deny and cards restrict. We will also cover how to create Enfact exemptions and what it means to create one.

  • Fraud Tools: Fiserv Risk Solutions for Synergent

    LEVEL:  Intermediate
    CATEGORY:  Payments
    DURATION:  1h9m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    Steve Rosen presents Fiserv Risk Solutions for Synergent clients. This live recording covers the Risk Advisor and Risk Advantage Products as well as an overview of Tranblocker, Enfact, CaseTracker and CardTracker.

  • Fraud Tools: Tranblocker: Creating an Exception

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  7m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This session covers how to create a cardholder exception in Tranblocker. Creating an exception will help a member traveling to blocked countries or perform a transaction at a merchant you have blocked for your membership.

  • Fraud: Educating Your Members

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  53m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    You just need to read the paper or watch the news to know that the rate of identity theft-related fraud continues to rise, as does card fraud. Do you have a clear message for your members when they ask you how to keep their personal data safe? Join us for this live recorded session to learn how to educate your members on keeping their information (and yours) safe. Topics include protecting members’ cards, banking information, and personal data through a wide range of tactics from debit cards to Social Security numbers.

  • Fraud: Tools & Strategies, Part 1

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  43m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    You have the tools … but are you getting the most out of them? In Part 1 of this two-part series, you will learn about the debit card fraud tools, products, and reports for Enfact and Real Time, ARES, Tranblocker, and CaseTracker. For each tool, we’ll cover what it is, how you use it, and the best strategies to make the most of it to assist in your fraud remediation efforts.

  • Fraud: Tools & Strategies, Part 2

    LEVEL:  Beginner/Refresher
    CATEGORY:  Payments
    DURATION:  53m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    Part 2 of this two-part series begins with a brief recap of what was covered in Part 1. From there we move on to discuss the following major debit card fraud tools and products:

    • 3D Secure 2.0
    • Fraud Counseling with Fiserv Risk Analysts
    • CardTracker Compromised Cards
    • Fraud Reports
    • CardValet
    • Tokenization’
    • EMV

    For each tool, we’ll cover what it is, how you use it, and the best strategies to make the most of it to assist in your fraud remediation efforts.

  • General Ledger Daily Tasks

    LEVEL:  Intermediate
    CATEGORY:  Technology
    DURATION:  1h 35m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    What could be better than a checklist of daily general ledger tasks?  Think how much more efficient your GL efforts would be if you could be assured you’ve covered everything and know that your members’ accounts are accurate with postings, transfers, and other daily activity.  After attending this session, you will be able to:

    • Determine which daily balancing reports to use and know how to work them
    • Review exception reports for shares, loans, and the general ledger
    • Review tools to help you with exceptions and balancing
  • General Ledger: Balancing

    CORE CURRICULUM
    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  48m
    COST:  $79 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This is a Core Curriculum recording and is based on the General Ledger training manual, which is located in the “Manuals” folder in the CUTRAC Knowledge Base.  For the best learning experience, we recommend that you print the manual and follow along with the recording.

    In this webinar you will learn about:

    • Performing institution daily balancing
    • Using GL clearing accounts
    • Close the GL in Episys
  • General Ledger: Basics

    CORE CURRICULUM
    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  1h 17m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This is a Core Curriculum recording and is based on the General Ledger training manual, which is located in the “Manuals” folder in the CUTRAC Knowledge Base.  For the best learning experience, we recommend that you print the manual and follow along with the recording.

    In this webinar you will learn about:

    • GL Chart of Accounts
    • Inquiring into GL accounts
    • GL Translation Table
    • Running GL reports
  • General Ledger: Specialized Transactions

    CORE CURRICULUM
    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  1h 31m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This is a Core Curriculum recording and is based on the General Ledger training manual, which is located in the “Manuals” folder in the CUTRAC Knowledge Base.  For the best learning experience, we recommend that you print the manual and follow along with the recording.

    In this recording you will learn about:

    • Posting GL transactions in Teller Transactions and in GL Posting
    • Performing a GL Transaction History inquiry
    • Generating a GL Transaction Register
    • Performing Accounts Payable functions
    • Performing depreciations and accruals
  • Getting Started with Episys

    CORE CURRICULUM
    LEVEL:  Beginner/Refresher
    CATEGORY:  Technology
    DURATION:  1h 58m
    COST:  $119 (no charge with Education Subscription)
    CONTACT:  LearningCenter@synergentcorp.com

    This is a Core Curriculum recording and is based on the Getting Started with Episys training manual, which is located in the “Manuals” folder in the CUTRAC Knowledge Base.  For the best learning experience, we recommend that you print the manual and follow along with the recording.

    In this webinar you will learn about:

    • Episys basics:  Logging on, navigating functional areas
    • Overview of Account Manager:  Account tree, how to look up an account
    • Inquiring into accounts:  Transaction history, image retrieval, specfile inquiries
    • File-maintaining accounts: Warnings, comments, creating and revising Name records