Customer Service Associate
Synergent, one of Maine’s Best Places to Work, is a credit union service organization committed to providing those we serve with unparalleled service in the industry.
We are currently searching for a candidate who will provide exceptional customer support to credit unions regarding our core processing and payments products and services. This individual should have excellent communication skills, be professional and service-centric, and have strong problem-solving skills.
The successful candidate will be responsible for:
- Acting as primary service liaison to our credit union partners while ensuring timely and accurate responses to all incoming inquiries
- Analyzing, evaluating and resolving problems and issues reported
- Originating incident tickets and change requests, while maintaining up-to-date documentation on tickets and requests
- Maintaining current knowledge of legislative, regulatory and operational rules/procedures which affect Synergent’s product and service offerings
Candidates will have demonstrated the ability to work independently as well as in a team environment; solid time management and organizational skills, superior customer service and teamwork philosophies, with an ability and willingness to take on increased responsibilities over time.
To apply, please submit a resume and cover letter including salary requirements to email@example.com. We look forward to hearing from you!