Five Campaigns Win CUNA Diamond Awards

It’s no secret: we create award-winning campaigns for credit unions of all sizes across the country. And while the ranking will be revealed at the upcoming CUNA Marketing & Business Development Council Conference in Las Vegas, the recipients have been announced. This year, our talented team helped five credit unions create Diamond Award-winning campaigns! To… Read more »

Over 150M Automated Processes Completed With OpCon

It is official: On February 8, 2019, Synergent reached a significant milestone by completing over 150 million automated processes through SMA Technologies’ OpCon. For credit unions, this represents over 150 million alerts, notifications, and jobs, such as goodnight processing, file transfers, and back office functions, or 99.5% automated operational delivery of all credit union processing… Read more »

Credit Union of Atlanta Signs Seven-Year Agreement with Synergent for Symitar Episys Core Processing

Synergent is pleased to announce that Credit Union of Atlanta has signed a new seven-year outsourcing agreement with Synergent to provide Symitar® Episys® core processing. They also have signed agreements with Synergent for bill pay, mobile deposit capture, mobile banking, online banking, statement processing and electronic check signing. “After considering all of our options, Synergent… Read more »

Alternatives FCU Signs Renewal Agreement

Synergent is pleased to announce that Alternatives Federal Credit Union (FCU) has signed multiple service renewal agreements, including a five-year renewal agreement for Symitar Episys Core Processing. Alternatives FCU is a community development credit union, headquartered in Ithaca, New York.  With an asset size over $109 million, Alternatives FCU offers a combination of a traditional… Read more »

Webster First Signs Ten-Year Agreement with Synergent for Symitar Episys Core Processing

Synergent is pleased to announce that Webster First Federal Credit Union has signed a new ten-year outsourcing agreement with Synergent to provide Symitar® Episys® core processing. This is an expansion of two existing relationships. Webster First already had partnered with Synergent for marketing and professional services and has been an in-house Symitar Episys core processing… Read more »

Time to Shine: Fostering the CU Experience

In the credit union industry and beyond, it’s all about the member experience. Going beyond your product offerings and branch locations, how do you make your members feel? Welcoming new members doesn’t end after their initial transaction is completed, and ensuring your loyal members are informed becomes more and more important over time. Onboarding and reboarding campaigns are… Read more »

Midcoast FCU Signs Multiple Renewal Agreements with Synergent

Synergent is pleased to announce that Midcoast Federal Credit Union has signed multiple service renewal agreements, including a seven-year renewal agreement for Symitar Episys core processing and three-year agreements for share draft processing, ECC, and debit card services. “Synergent has long been a trusted business partner and strong contributor to Midcoast’s success,” stated Joe Gervais,… Read more »

Oswego County FCU Completes Conversion to the Episys Core Processing Platform Through Synergent!

Synergent is pleased to announce that Oswego County FCU, has completed their conversion to the Symitar Episys® core processing platform through Synergent. As part of their new seven-year service agreement, Oswego County FCU also has partnered with Synergent for check processing, online banking, bill pay, electronic signature, and marketing services. Based in Oswego, NY, Oswego… Read more »

The Best Story You’ll Never Hear

Hope for the best, but prepare for the worst. When drafting a business continuity and disaster recovery plan, the hope is that the plan never has to be used. But when disaster strikes, and it needs to be used, and it is successful, it’s the best story you’ll never hear about on the news. You’ll… Read more »